1. Home
  2. FAQ
Help Centre

p789 FAQ — Everything You Need to Know

Whether you are just getting started or have a specific question about your account, deposits, cricket betting, or withdrawals in PKR — this FAQ page has you covered. Browse by category or scroll through the full list below.

Register Free Login
50+
FAQ Topics Covered
24/7
Live Support Available
<2 Min
Average Answer Time
PKR
All Payments Local
Quick Help Topics

Browse by Category

Jump to the topic most relevant to you. Each section below covers the questions our Pakistani players ask most frequently.

Account & Registration

How to create an account, verify your identity, update your profile details, and manage your login credentials safely. Registration is free and takes under two minutes.

Deposits & Withdrawals

Everything about funding your PKR wallet and cashing out your winnings. JazzCash, Easypaisa, Raast, bank transfer, and card payments are all supported.

Bonuses & Promotions

Welcome bonuses, deposit match offers, free spins, VIP rewards, and how wagering requirements work. Learn how to claim and use your bonuses correctly.

Sports Betting & Cricket

PSL betting, T20 internationals, live in-play markets, bet types, settlement rules, and how cricket odds work on p789. Also covers football and esports wagering.

Slots, Bingo & Casino

Game availability, RTP, how slot paylines work, bingo room schedules, live casino table rules, and what to do if a game freezes during your session.

App & Technical Help

How to download and install the p789 app on Android and iOS, troubleshoot login issues, fix slow loading, and enable biometric access for faster sign-in.

We have put together this FAQ page based on real questions that Pakistani players send to our support team every day. If something is not covered here, you can always reach the live support team directly — they are available around the clock. In the meantime, the questions below cover the vast majority of situations you are likely to run into while using p789.

The categories are organised by the topics players ask about most often: accounts and registration, deposits and withdrawals in PKR, bonuses, cricket and sports betting, games like slots and bingo, and app-related queries. Each answer is kept practical and to the point — no unnecessary jargon.

Account & Registration

Account Questions

Click the Register button, fill in your mobile number, choose a password, and confirm your details. The whole process takes under two minutes. You will need to be 18 or older to create an account. Once registered you can log in immediately and start exploring the platform.

No. Each player is permitted one account only. Creating duplicate accounts is against our terms and may result in the suspension of both accounts and forfeiture of any bonuses. If you have lost access to your account, contact support — they can help you recover it rather than needing to register again.

Log in to your account and go to the Profile or Account Settings section. From there you can update your contact details. For security reasons, changes to mobile numbers may require a verification code sent to your current registered number. If you no longer have access to your old number, contact live support for manual assistance.

On the Login page, use the password recovery option. Enter your registered mobile number or email address and a verification code will be sent to you. Once you confirm the code you can set a new password. The whole process takes two to three minutes. If you are still stuck, live support is available 24/7.

Accounts are temporarily locked after several consecutive failed login attempts as a security precaution. This protects your PKR balance from unauthorised access attempts. Contact live support with your registered mobile number and the team will verify your identity and restore access promptly.
Deposits & Withdrawals

Payments Questions

p789 supports JazzCash, Easypaisa, Raast, local bank transfer, and debit or credit cards. All transactions are processed in PKR so there are no conversion fees to worry about. Head to the Deposit page once logged in to see the full list of available options and any current minimum deposit amounts.

JazzCash and Easypaisa deposits are typically credited within a few seconds to a few minutes. Raast and bank transfers may take up to a few hours depending on your bank's processing time. If your deposit has not appeared after two hours, contact support with your transaction reference number and they will look into it immediately.

Go to the Withdrawal section inside your account dashboard, choose your preferred method — JazzCash, Easypaisa, Raast, or bank transfer — enter the amount in PKR, and confirm the request. Most withdrawals are processed within a few hours of approval. Make sure your account details match your registered information to avoid delays.

Minimum and maximum withdrawal limits vary depending on the payment method selected and your account status. VIP players may have higher limits available. The exact limits are displayed on the withdrawal page when you select your preferred method. If you need a limit increase, contact support to discuss your options.

Withdrawals can be held for review if your account has incomplete verification details, if there is an active bonus with an unmet wagering requirement, or if the amount is flagged for a routine security check. If your withdrawal has been pending for more than 24 hours, contact live support with your request reference and they will give you a clear status update.
Bonuses & Promotions

Bonus Questions

New players who register and make their first qualifying PKR deposit receive a welcome bonus. The exact match percentage and maximum bonus amount are shown on the promotions page and may vary from time to time. The bonus is credited to your bonus wallet and is subject to wagering requirements before it can be withdrawn as real PKR.

A wagering requirement means you need to bet the bonus amount a specified number of times before the resulting winnings can be withdrawn. For example, a 20x wagering requirement on a PKR 1,000 bonus means you need to place a total of PKR 20,000 in bets using that bonus before the winnings are released. Not all games contribute equally — slots typically contribute 100%, while some table games contribute less.

Yes. Most bonuses come with an expiry period — commonly 7 or 30 days from the date they are credited — within which the wagering requirement must be completed. If the requirement is not met before the bonus expires, the bonus and any associated winnings are removed from your account. Check the specific terms of each bonus offer in your account to see the exact expiry date.

Every real-money bet you place on p789 earns VIP points automatically. As your points accumulate you move up through VIP tiers, each unlocking better rewards such as enhanced withdrawal limits, personalised bonuses, dedicated account managers, and cashback offers. Your current points total and tier are visible on your account dashboard after you log in.
Sports Betting

Cricket & Betting Questions

Yes. Pakistan Super League, T20 internationals, Test matches, and major world cricket tournaments are all available on p789's sportsbook. Markets include match winner, top batsman, top bowler, total runs, over/under, and live in-play options that update ball by ball. You can also place bets on football and esports events.

If a cricket match is abandoned before the minimum required overs are completed, most bets are settled as void and your stake is returned to your PKR wallet. Some markets — particularly those where a result was already determined before the abandonment — may be settled based on the outcome at that point. Full settlement rules are available in the Terms and Conditions section.

Winning bets are settled as soon as the official result is confirmed — typically within a few minutes to a couple of hours after the match ends, depending on the sport and market. Once settled, your winnings are credited immediately to your PKR real-money balance and are available for withdrawal or continued play straight away.

Cash out is available on selected markets, including many cricket matches. When the option is available, you will see a cash-out button next to the bet in your open bets list. The offered amount reflects the current state of the match and odds. Cash-out is not always available — it depends on the specific market and live data availability at the time.
Slots, Bingo & Casino

Games Questions

All slot games on p789 are powered by certified random number generators (RNGs) which ensure every spin result is completely independent and unpredictable. RTP — Return to Player — is the theoretical percentage of all wagered money a slot pays back over a large number of spins. For example, a 96% RTP slot returns PKR 96 for every PKR 100 wagered on average over millions of spins. Individual session results can vary significantly from the RTP figure.

Log in to your account and navigate to the Bingo section. You will see a list of available rooms along with ticket prices in PKR, the number of players in each room, and the next scheduled game time. Choose a room, buy your tickets, and wait for the round to begin. The room will show your numbers being called in real time and mark them off automatically.

If your connection drops during a game round, the round continues on the server and the result is recorded automatically. When you reconnect and reload the game, the outcome of the interrupted round will be visible in your game history. If your balance was not updated correctly, contact support with the approximate time of the disconnection and the game name — they can review the server logs and resolve any discrepancy.

Yes. The live casino — including live roulette, blackjack, and baccarat with real dealers — works fully on mobile browsers as well as the p789 app. A stable mobile data connection is recommended for the best live streaming quality. If the video is buffering frequently, try switching between your mobile data and Wi-Fi to see which gives a better connection in your location.
App & Technical

App & Technical Questions

Visit the App page on p789 to find the download link for both Android and iOS. Android users may need to allow installation from unknown sources in their phone settings if downloading an APK directly. iOS users can install via the App Store link provided. Once installed, log in with your existing account credentials — your balance and history carry over automatically.

First try clearing your browser cache and refreshing the page. If the issue persists, check your internet connection speed — live casino and in-play betting features require a reasonably stable connection. Switching from a browser to the p789 app usually results in noticeably faster load times. If the site appears to be down entirely, check back in a few minutes or contact support to confirm whether maintenance is in progress.

After logging in to the app with your username and password for the first time, go to App Settings and look for the Biometric Login or Fingerprint Login option. Enable it and follow the on-screen prompts. Once set up, future logins require just a fingerprint scan or face recognition, depending on what your phone supports. This feature is available on most modern Android and iOS devices.

The p789 website and app use SSL encryption to protect your data in transit. However, as a general security practice it is advisable to avoid logging in to any financial platform — including gaming accounts — on public or unsecured Wi-Fi networks such as those at cafes or airports. Using your personal Jazz, Zong, Ufone, or Telenor mobile data is a safer option when you are out and about.
Responsible Gaming

Safe Gaming Questions

You can set daily, weekly, or monthly PKR deposit limits directly from your account settings under the Responsible Gaming section. Once a limit is set it takes effect immediately. Reducing a limit applies straight away; increasing a limit may have a cooling-off period. Setting a realistic budget before you start playing is one of the most effective ways to keep gaming enjoyable. For more guidance visit the Responsible Gaming page.

Yes. p789 offers cool-off periods and self-exclusion options. A cool-off temporarily restricts your ability to deposit or play for a set period — from 24 hours to several weeks. Self-exclusion is a longer-term measure that closes your account for a defined period or indefinitely. Both options are available in the Responsible Gaming section of your account settings. We encourage all players to use these tools if they feel their gaming habits are becoming difficult to manage.

No. p789 is strictly for adults aged 18 and above. Age verification may be required as part of the account registration or withdrawal process. If we discover that an account has been created by someone under 18, the account will be closed and any deposits returned. Adults are responsible for ensuring that minors in their household do not have access to their p789 account or login credentials.
Still have a question that is not covered here? Our support team is online 24 hours a day. Reach them via the live chat icon in the bottom corner of any page, or check the Responsible Gaming page for further guidance on safe play.

Quick Links

PKR Payment Methods

  • JazzCash
  • Easypaisa
  • Raast
  • Bank Transfer
  • Debit / Credit Card

FAQ Categories

  • Account & Registration
  • Deposits & Withdrawals
  • Bonuses & Promotions
  • Cricket & Sports Betting
  • Slots, Bingo & Casino
  • App & Technical Help

Still Need Help?

Our support team is online 24/7 and ready to assist you with any question about your account, payments, or games.

Chat with Support
Ready to Get Started?

Join p789 Today and Start Playing in PKR

Registration is free and takes under two minutes. Deposit in PKR via JazzCash or Easypaisa, claim your welcome bonus, and enjoy cricket betting, slots, bingo, and live casino — all from one account.

Register Free Download the App

18+ only  |  Play responsibly  |  PKR payments via JazzCash & Easypaisa